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Did you know that Cornerstone offers customer service
assistance to our agents and their clients via a dedicated department of highly
trained customer service representatives? Just as we do in our Marketing,
Proposal, Sold Case and Commission units, our Customer Service team insists on complete
satisfaction for our agent partners when providing the answers to your day-to-day
questions. In order for you and your busy staff
to continue to grow your block of business, please allow us to become part of your
team! Not only does Cornerstone assist you with marketing your new
group and individual business, we can also help you manage your current clients
Following are just a few of the services that
we provide: * Welcome letters/phone calls
* Administration kits
* Coverage questions/issues
* Replacement I.D. cards
* Eligibility issues
* Claim issues, claim status updates
* Legislation issues, HIPAA, COBRA, FMLA, State
* Continuation, Conversion
* Network concerns
* Re-qualify existing groups when applicable
* Renewal processing, plan alternates, benefit changes
* Employee meetings
* H R meetings (administration services)
* Expertise with buyouts, mergers, acquisitions, etc.
* Supplies/updated materials
* Re-instatement assistance
* Cancellation processing These
services along with others are provided for our medical carriers: Anthem Blue
Cross/Blue Shield, Humana/ChoiceCare, Medical Mutual of Ohio and United Healthcare.
Let us assist you with your next customer service
inquiry!
Phone: (513) 629-2387 or 877-613-4256
Fax: (513) 629-9158
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